Frequently asked questions
Q.How are the prints shipped?
A. The prints are shipped in protective packaging.The mounted print is inserted into a clear fitted polythene bag and then placed between two strong pieces of fitted cardboard and finally inserted into a sturdy bubble protection envelope.Thus ensuring that the order arrives in perfect condition.All orders come with a packing slip confirming the details of your order.
Q. How long will it take for an order to arrive?.
A.We aim to ship to you within 24 hours of receiving the order.The length of time it will take to receive your order will depend on your location,but for most places,it should arrive within 4 to 5 working days.However, it may from time to time take a little longer depending on the efficiency of each postal system.If you have a specific query about reception times for your location,please ask us.
Q. Are the prints ready for framing?
A. Yes.The prints arrive ready to fit into a standard size 10 x 12 inch frame.This size is a framing industry standard and is widely available in many styles,either off the shelf or from a specialist framer.
Q.What if there’s a problem with my order? How do I return it?
A.We are committed to quality and your satisfaction is 100% guaranteed.If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the print.
Do you keep a record of my financial details?
No.We don’t receive your financial information as you are directed to either Paypal or your credit card company to complete your purchase. Paypal and Visa and Mastercard are the most trusted and secure financial instituitions to make your purchases online.